Cookie Policy

1. Introduction

This Cookie Policy explains what cookies are, how we use them on Agenzia in Cloud, and how you can manage your preferences.

This policy is an integral part of our Privacy Policy and should be read in conjunction with it.

2. What Are Cookies

Cookies are small text files stored on your device (computer, tablet, smartphone) when you visit a website. They allow the site to recognize you during subsequent visits and remember your preferences.

2.1 Types of Cookies by Duration

Session cookies: temporary, deleted when you close your browser
Persistent cookies: remain on your device for a set period or until manually deleted

2.2 Types of Cookies by Origin

First-party cookies: set directly by Agenzia in Cloud
Third-party cookies: set by external services we use (e.g., Stripe for payments)

3. Essential Cookies (Always Active)

These cookies are strictly necessary for the platform to function and cannot be disabled. Without these cookies, core services cannot be provided.

3.1 Session and Authentication Cookies

Name	Purpose	Duration
`session_token`	Maintains user authentication during navigation	Session
`auth_token`	Authentication token for API and secure requests	7 days
`remember_me`	Allows staying logged in across different sessions	30 days

3.2 Security Cookies

Name	Purpose	Duration
`csrf_token`	Protection against Cross-Site Request Forgery (CSRF) attacks	Session
`security_hash`	Request integrity validation and tampering prevention	Session

Legal basis: Legitimate interest and technical necessity (Art. 6(1)(f) GDPR). These cookies are essential for security and service operation.

4. Functional Cookies (Can Be Disabled)

These cookies enhance user experience but are not strictly necessary. They can be disabled via the cookie banner.

4.1 Preference Cookies

Name	Purpose	Duration
`user_language`	Stores user's preferred language (IT, EN, FR, DE)	1 year
`ui_preferences`	Saves interface settings (theme, dashboard layout, filters)	6 months
`timezone`	Stores timezone for correct date and time display	1 year

Legal basis: Explicit consent (Art. 6(1)(a) GDPR).

5. Affiliate Cookies (Can Be Disabled)

If you access the platform via an affiliate link, we use cookies to properly track attribution and calculate commissions. They can be disabled, but this will prevent proper referral recognition.

5.1 Affiliate Tracking Cookies

Name	Purpose	Duration
`affiliate_ref`	Identifies the affiliate who generated the referral	30 days
`affiliate_campaign`	Tracks the specific campaign or link used	30 days
`affiliate_source`	Records traffic source (e.g., social, email, blog)	30 days

5.2 How Affiliate Cookies Work

30-day duration: if you register within 30 days of clicking the affiliate link, the affiliate receives commission
First click wins: if you click multiple affiliate links, the first one is credited
No browsing tracking: these cookies only save the affiliate ID, not your web activities
Anonymous data: the affiliate doesn't see your personal data, only aggregated statistics

Legal basis: Explicit consent (Art. 6(1)(a) GDPR) and legitimate interest in managing the affiliate program.

6. Analytics Cookies (Can Be Disabled)

We use analytics cookies to understand how users interact with the platform and improve the experience. They can be disabled via the cookie banner.

6.1 First-Party Analytics

Name	Purpose	Duration
`_analytics_session`	Tracks user sessions for aggregated statistics (anonymized)	24 hours
`_pageviews`	Counts page views for usage metrics	24 hours

6.2 Data Collected (Anonymized)

Pages visited and time spent
Most used features
Navigation paths
Browser and device (anonymized)
We do not link this data to your personal identity

Legal basis: Explicit consent (Art. 6(1)(a) GDPR).

7. Third-Party Cookies

7.1 Stripe (Payments)

We use Stripe to process payments. Stripe may set its own cookies to prevent fraud and ensure secure transactions.

Cookies: __stripe_mid, __stripe_sid
Purpose: Session identification, fraud prevention
Duration: 1 year (mid), 30 minutes (sid)
Stripe Privacy Policy: https://stripe.com/privacy

Note: These cookies are necessary to process payments and cannot be disabled if you use payment features.

8. How to Manage Cookies

8.1 Cookie Banner

On your first visit, we show you a cookie banner where you can:

Accept all cookies: enables all cookies (recommended for optimal experience)
Customize: choose which cookie categories to enable
Reject non-essential: enable only essential cookies

8.2 Changing Preferences

You can change your cookie preferences at any time:

Go to Account Settings → Privacy and Cookies
Click the "Manage Cookies" link in the site footer
Changes take effect immediately

8.3 Browser Settings

You can manage cookies directly from your browser:

Google Chrome

Menu → Settings → Privacy and security → Cookies and other site data
Choose "Block third-party cookies" or "Block all cookies"
Note: blocking all cookies will prevent login to the platform

Mozilla Firefox

Menu → Settings → Privacy and security → Cookies and site data
Choose "Block third-party cookies" or customize

Safari

Preferences → Privacy → Manage website data
Remove specific sites or block all cookies

Microsoft Edge

Settings → Cookies and site permissions → Cookies and site data
Choose "Block third-party cookies" or customize

9. Cookies and GDPR

9.1 GDPR Compliance

Our cookie management is fully GDPR compliant:

Informed consent: we clearly explain what cookies do
Granular consent: you can choose which categories to accept
Revocable consent: you can change your mind at any time
Essential cookies: only strictly necessary ones are always active
No tracking before consent: non-essential cookies are set only after your "OK"

9.2 Your Rights

Regarding cookies, you have the right to:

Be informed: about which cookies we use (this policy)
Give or deny consent: choose which cookies to accept
Revoke consent: change preferences at any time
Access data: request what data has been collected via cookies
Delete data: request deletion of collected data

10. Why Some Cookies Are Always Active

Essential cookies do not require consent under GDPR and ePrivacy regulations because they are strictly necessary for:

Authentication: without session cookies you couldn't log in
Security: CSRF cookies protect against cyber attacks
Load balancing: necessary to distribute traffic across servers
Basic functionality: remembering your choices during navigation

Refusing these cookies would make the platform technically unusable. It's like trying to drive a car without an engine.

11. Contact

For questions about our Cookie Policy:

Email: info@svmedia.it
Phone: +39 349 321 6319
Support: info@agenziaincloud.it
PEC: svmedia@pcert.postecert.it
Address: Svmedia di Simone Viagi, Via 4 Novembre 2, 07100 Sassari, Sardinia, Italy

12. Useful Resources

Privacy Policy: Read here
Terms of Service: Read here
Manage Cookie Preferences: Available in account settings
Your Online Choices: www.youronlinechoices.com

Last update: January 2026